I want to place an order, how do I do?
You can place an order on our site by selecting the items of your choice, which will then be added in your basket by clicking on the "Add to basket" button.
You can access the summary of your basket at any time as long as the order is not definitively placed to correct any errors in the data entry.
The information provided will then be checked to record your order. The order becomes final by clicking on the button "Validate my order".
Banking information: When you have entered your credit card numbers, an activation code from your bank is sent to you by text message, in order to secure your purchase. You will then have to enter the code sent by text message in the small insert area that appeared on our website and validate. This step will finalize your order.
We will acknowledge receipt of your order as soon as possible in the form of an e-mail summarizing your purchase which will be sent to you at the electronic address provided by when you confirmed your order.
When you enter your order, you are also informed of the availability of the items. If we can not fulfill the order, we will notify it to you as soon as possible. You can ask to be notified by email of the availability of the missing items. We reserve the right to cancel or refuse any order from a customer with whom there is a dispute related to the payment of a previous order.
Only the available products can be ordered, but in case, an unavailable item is chosen, an unavailability notification will be sent to you by e-mail. You can then request an item of equivalent quality and price. In case of replacement of the article, you will be able to return it to us and we pay for the shipping fees.
By phone: +33 (0) 3 87 82 12 99 leave your message 24/7
By e-mail: firstname.lastname@example.org
By mail: PROGRESS service Info Consommateurs -195 avenue des Banquets - 84300 CAVAILLON - FRANCE
I would like to call you
You can contact us from Monday to Friday during the day at the following number: +33 (0) 3 87 82 12 99 leave your message 24/7. You can leave us a message, it will be processed as soon as possible.
I wish to write to you by mail
PROGRESS service Info Consumers -195 avenue des Banquets - 84300 CAVAILLON
I would like to send you an e-mail:
Terms of delivery ?
Deliveries are Monday to Friday.
Metropolitan France :
The shipping fees are 8 euros for a basket less than 80 euros regardless the number of products ordered.
The shipping costs are 13 euros for a basket equal to or more than 81 euros regardless the number of products ordered.
For the DOM-TOM:
For the DOM, the shipping costs to add on the amount of your order are 35 euros regardless the number of products ordered.
For the TOM, the shipping costs to add on the amount of your order are 55 euros regardless the number of products ordered.
The shipping costs to add on the amount of your order are 20 euros regardless the number of products ordered.
Track your parcel
When your order is shipped, you are advised by an internet link to track the delivery of your package.
If you are absent on the day of delivery
A notice will be left in your mailbox by the postman. You must present yourself in the post office indicated with your identity document as well as the notice in order to recover the parcel
If you do not receive your parcel on time
First, check where your parcel is located thanks to the link we have provided, or if you did not make any address error when placing your order. If you think the package is lost, contact our customer service on +33 3 87 82 12 99 leave your message 24/7.
Satisfied or refunded
The shipping fees to return your item are at your expense. You have 15 days from receipt of your order to return the item that is not suitable for whatever reason. Attention: only items that are in their original packaging will be refunded. For hygiene purposes and particularly on cosmetics and consumables, the items will not be reimbursed if used.